WARRANTY

We'll take care of it

We provide a warranty against defects in materials and workmanship for all original equipment, as specified below.

 

First...

Contact an authorized distributor to initiate a warranty claim. Proof of purchase is required.

 

Lifetime

Main frame, and full suspension swing arms for the lifetime of the original owner as well as carbon rims

 

2 Years

Apparel
Parts and accessories 
Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components
Paint and decals

 

Subsequent Ownership

Subsequent owners (second or later) are entitled to a three-year warranty from the date of original purchase from the retailer. Proof of original purchase is required to validate the coverage period.

 

This Warranty does NOT cover

Normal wear and tear
Improper assembly
Corrosion 
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty

This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after August 1, 2019.

 

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Sherpa MTB is not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

CRASH REPLACEMENT

In instances where you have damaged your frame or rims during an accident not covered by warranty we offer our crash replacement program.

If you have damaged your frame or rims in the case of a crash we will offer replacements of these parts to you at COST. We require photographic evidence of the damage as well as the VIN# of your damaged frame or rim. You will pay only the cost to produce and ship the replacement instead of the total retail price. Next, a color matched replacement for the damaged part will be made and shipped to you as soon as possible.

It is our goal to ensure the enjoyment of our products and therefore we will do our best to get you back on the trails in the easiest way possible.