SHIPPING & RETURNS

DOMESTIC SHIPPING POLICY

ALL items purchased within the United States will be shipped directly from our assembling facility after we complete the customization. 

INTERNATIONAL SHIPPING POLICY

Complete bikes purchased outside of the United States will be shipped from our assembly facility in Austin, Texas as soon as the build is complete. Import taxes are NOT included in the cost of shipping.

Frames and Wheel-sets purchased outside of the United States will be shipped directly from our manufacturing facility as soon as they are finished being customized. The shipping cost in most cases includes all expenses including taxes/duties.

RETURN & EXCHANGE POLICY

Due to the level of customization our products have we do NOT offer any returns or exchanges on ANY Complete Bikes, Frames, or Wheel-sets. ALL SALES ARE FINAL. If you need a replacement please view our Lifetime Warranty and Crash Replacement policies.