SHIPPING & RETURNS

DOMESTIC SHIPPING POLICY

Complete bikes purchased within the United States will be shipped using our concierge courier service (Kitzuma). Once your build is complete, we will notify you that it has shipped and allow you to select a time of day for drop-off. Kitzuma will deliver your bike fully built. Their delivery team members are trained bike technicians who are able to make any necessary tunes to your bike on the spot!

Frames and Wheel-sets purchased within the United States will be shipped directly from our distribution facility after we complete the customization. 

INTERNATIONAL SHIPPING POLICY

Complete bikes purchased outside of the United States will be shipped from our assembly facility in Austin, Texas as soon as the build is complete. Import taxes are NOT included in the cost of shipping.

Frames and Wheel-sets purchased outside of the United States will be shipped directly from our manufacturing facility as soon as they are finished being customized. The shipping cost will include all expenses including taxes/duties. You will not have to pay any extra expenses at the time of arrival.

RETURN & EXCHANGE POLICY

Due to the level of customization our products have we do NOT offer any returns or exchanges on ANY Complete Bikes, Frames, or Wheel-sets. ALL SALES ARE FINAL. If you need a replacement please view our Lifetime Warranty and Crash Replacement policies.